What is your cancellation policy?
Clients may cancel up to 24 hours in advance of their scheduled appointment time without penalty.
Cancellations made less than 24 hours before the scheduled appointment time are subject to a cancellation fee of $35 plus applicable tax. This fee will be charged to the card on file. This fee must be paid by the client before another appointment is scheduled, without exception.
Any no call/no show clients will forfeit any membership credit on the account for that appointment. In the case of a no call/no show, any scheduled appointments that do not have a credit to apply will be charged the full appointment price, plus any applicable taxes. The no/show appointment must be paid for by the client before another appointment is scheduled, without exception.
For monthy membership holders, two (2) cancellation fees may be waived in a rolling 12-month period at discretion of The Muscle Whisperer management.
Enforcement of the cancellation policy is at the discretion of The Muscle Whisperer management and staff and may be enforced at any time.
Which type of massage should I choose?
All of our massages are custom to fit your needs. The different massage types are simply a guideline. Once you are with your therapist, they will determine with you what the best treatment is. (For example, your therapist may use hot stones during a deep tissue massage to warm up your muscles). So choose what you think closest fits your needs when booking an appointment and we will customize your session!
Do you accept medical insurance?
We do not accept insurance at this time and do not have any set plans to. However, we can provide a receipt and any other documentation requested by your insurance provider for you to submit on your own behalf. In addition, we do accept FSA (Flexible spending account) cards.
Do you accept HSA/FSA cards?
Yes, we accept HSA/FSA (Health/flexible spending account) cards. Please check with your human resources representative to ensure that massage is considered a valid charge under your provider and government regulations (typically massage is covered).
We are not a spa. We are not a medical office. We are something awesome inbetween. Schedule your first appointment and experience a custom massage, with one of the best therapists in town, in a relaxing and professional setting. We promise you won't be disappointed!
What kind of setting is The Muscle Whisperer?
Up to you! While your comfort is of utmost importance to us, we hire only the best therapists in town. All Whisperers are highly skilled, extremely experienced, and meet the standard of professionalism established by Kayla. Rest assured that no matter which Whisperer you choose, you will receive an unmatched level of care. Call us brass, but it doesn't matter to us and it shouldn't matter to you, either!
Should I choose a male or female therapist?
Why can't I share massages purchased through my monthly membership with someone else?
Our monthly membership is a wellness membership designed to make it affordable for our clients to receive routine massages. Our intent, by offering this membership, is to ensure that you are receiving regular and routine massages at price that makes it affordable. Regular massages help keep you out of pain. For this reason, our policy is that only the membership holder can use massages specially priced under their plan.
With the hourly price significantly reduced and no contract, our membership is accessible to all valued current and prospective clients! Ask a whisperer for membership details.
I want to book a massage online for today, but I'm afraid of booking online with short notice.
Our booking system is designed to notify us immediately when an appointment is booked. We manually confirm the appointment ourselves, as well as update our schedule daily. So have no fear: If you book an open spot, your therapist will be there.
I sometimes experience soreness for a few days after my massage. Is this normal?
When a deep tissue massage is done correctly, you will experience the benefits over the next few days. You may feel rejuvenated, or a bit sore. Everybody reacts differently. Any stiffness or pain experienced after a deep tissue massage is a completely normal reaction and should subside within 24-72 hours. Think of deep tissue massage as similar to your muscles getting a tough workout: You may be sore, but will feel great after your muscles recover.
How can I take care of myself after a massage?
Hydrate, hydrate, hydrate! After your session, your muscles not only need, but crave water. Consuming protein after a massage can also help shorten muscle recovery time, as well as provide quicker relief of soreness.
We offer traveling event massage for anything from 5k charity events, to business massage in corporate or small business settings, to weekend get-togethers among friends! Contact us to get more details and to set up a custom package.
Do you offer massage for events?
Can I bring my child with me to a session?
Our rooms are large enough to accommodate having an extra person in the session with you. In order to not interfere with sessions in the other room, we ask that you contact us before each session to make sure that we can accommodate your little one hanging out during the session. Unfortunately, under no circumstances may a minor wait in the lobby.
At your first appointment, we do ask for a number of forms to be filled out and/or signed. This paperwork is essential to providing the utmost care to our clients, as well as protects our clients and therapists legally.
While we understand that noone likes to fill out paperwork (and we know that we have a hefty amount), in reality it only takes about five minutes to fill out our forms. Five minutes of paperwork to support our high standard of care...and we promise to never ask you to fill it out again!